How to get (more) things done in your office

It’s a familiar scene.  You’ve just finished a staff meeting and everyone feels great.  You discussed some current challenges and came up with excellent solutions to overcome them. You talked about big picture ideas to grow your practice and the staff seemed really excited about diving into the execution. Everyone’s walking on clouds, thinking about…

How to make a fantastic first impression on every patient

What words would you use to describe the check-in process at your office? Would you say it’s friendly?  Consistent?  Efficient?  Or is it more like messy, jumbled, and chaotic?  Or maybe your check-in process is somewhere in between? The reality for most offices is that they have some check-in procedures in place, but they’re not…

Want to boost patient retention and your bottom line? Try this.

When it comes to decreasing no-shows, streamlining doctors’ schedules, and offering excellent customer service…there’s an app for that. Sending patients text messages with appointment confirmations and reminder is a popular way to keep your schedules accurate while politely reminding patients about upcoming appointments. It’s a solution that may or may not be for your practice,…

Is online registration right for your practice?

We can all remember back to high school physics class — okay, maybe we can’t remember back quite that far — but we at least remember Newton’s third law: every action has an equal and opposite reaction. Newton was referring to forces of motion when he created this law, but I’ve found that it can…

How to Perform Eligibility Checks to Save Time and Money

There’s one question we’re often asked when it comes to eligibility checks: are they really worth it? In a word…       HECK YES. (Okay, two words.)   Eligibility checks confirm what the patient is eligible for when it comes to benefits. They ensure the insurance is active and that the insurance company will be…

The 5 Fields Your Front Desk Absolutely Needs to Check

The first revenue-generating tool in a doctor’s pocket is a great performing front desk. It’s so important to make sure they are effectively capturing data when patients come into your office…but are they capturing the right data? In a perfect world, it would be great to capture every relevant piece of data on our patients.…

Happy Wife, Happy Life-Data Capture is Key

How to Turn Your Data Capture Into a Well-oiled Machine Have you ever heard the expression “happy wife, happy life”? Well I’d like to switch that up. Because for doctors, it’s more like “happy data capture, happy practice.” I’ll admit, it’s not the sexiest of topics…but data capture is such an important piece of the puzzle…

Paper or Plastic? – Your Insurance Payments

The age old question of your friendly neighborhood grocer, “Paper or Plastic?”, is now all the buzz in the world of insurance payments. In recent years, technology has taken healthcare by storm and now insurance payments are at the forefront of the conversation. Now is the time for you to consider the transition to the…

ICD-9 vs. ICD-10

The deadline for ICD-10 is just a few short months away on October 1, 2015. All payers and vendors have ramped up preparations and you should be doing the same to protect your practice from financial loss during the transition. If you are under the impression that ICD-10 is simply a revision or expansion of the current…

Automation Nation! Celebrating the Perks of the E-Healthcare…

As a part of the Affordable Care Act, affectionately referred to as Obamacare, and HIPAA there are Administrative Simplification Compliance Provisions that have revolutionized healthcare. These provisions outline expectations for items such as ICD-10 readiness, improved functionality of electronic eligibility and claims status as well as implementation of standardized Electronic Fund Transfers (EFTs) and Electronic Remittance Advices (ERAs).  As a…

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