5 ways to grow your practice with social media

When you’re running a busy practice, there’s nothing worse than having your internet cut out. Am I right? The other day, my friend Cristina lost her Verizon service and her life came to a screeching halt. She tried the customer service line a dozen times to no avail. All she got was an automated recording. She…

The crucial fields you need for a profitable patient intake form

There’s one tool almost every doc uses to create their patient intake forms. They didn’t discover this tool in med school — though it certainly did help them get to graduation. Most doctors use our trusty friend Google to help them design their patient intake forms. They type ‘patient intake form’ into Google, find one…

How to hire a team like Daenerys Stormborn

How do you win a battle?  As Daenerys Stormborn from Game of Throne knows, it all starts with the right team. It’s the concept of readying the troops.  Banding together a group of soldiers isn’t the hard part.  Getting them passionate and motivated to take action together is. Before you can take the city (or…

How to get (more) things done in your office

It’s a familiar scene.  You’ve just finished a staff meeting and everyone feels great.  You discussed some current challenges and came up with excellent solutions to overcome them. You talked about big picture ideas to grow your practice and the staff seemed really excited about diving into the execution. Everyone’s walking on clouds, thinking about…

How to make a fantastic first impression on every patient

What words would you use to describe the check-in process at your office? Would you say it’s friendly?  Consistent?  Efficient?  Or is it more like messy, jumbled, and chaotic?  Or maybe your check-in process is somewhere in between? The reality for most offices is that they have some check-in procedures in place, but they’re not…

Want to boost patient retention and your bottom line? Try this.

When it comes to decreasing no-shows, streamlining doctors’ schedules, and offering excellent customer service…there’s an app for that. Sending patients text messages with appointment confirmations and reminder is a popular way to keep your schedules accurate while politely reminding patients about upcoming appointments. It’s a solution that may or may not be for your practice,…

Is online registration right for your practice?

We can all remember back to high school physics class — okay, maybe we can’t remember back quite that far — but we at least remember Newton’s third law: every action has an equal and opposite reaction. Newton was referring to forces of motion when he created this law, but I’ve found that it can…

The 5 Fields Your Front Desk Absolutely Needs to Check

The first revenue-generating tool in a doctor’s pocket is a great performing front desk. It’s so important to make sure they are effectively capturing data when patients come into your office…but are they capturing the right data? In a perfect world, it would be great to capture every relevant piece of data on our patients.…

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