5 ways to grow your practice with social media

When you’re running a busy practice, there’s nothing worse than having your internet cut out. Am I right? The other day, my friend Cristina lost her Verizon service and her life came to a screeching halt. She tried the customer service line a dozen times to no avail. All she got was an automated recording. She…

To be or not to be (in network)? 4 questions you must ask yourself

To be or not to be? That is the question. …The provider asked him/herself when questioning whether to be in network. When you start the discussion about joining a network, there are countless things to consider — many pros and many cons that you have to weigh. With so many considerations, it’s a pretty overwhelming…

Bring more money into your practice with aging reports

Aging reports confuse a lot of our providers. At their core, aging reports are pretty simple. It’s essentially a report of all the money you’re owed and how long you’ve been waiting for it. But the term “aging” is misleading. Aging reports give us the age of claims from the date they were submitted. So…

The crucial fields you need for a profitable patient intake form

There’s one tool almost every doc uses to create their patient intake forms. They didn’t discover this tool in med school — though it certainly did help them get to graduation. Most doctors use our trusty friend Google to help them design their patient intake forms. They type ‘patient intake form’ into Google, find one…

How to audit your front desk for efficiency and accuracy

A good front desk is invaluable, no matter what area of medicine you specialize in. The team you have at the desk can keep your practice running smoothly, or it can act as a jackhammer, making the road jagged and bumpy every step of the way. At IPS, when we start working with a practice,…

How to decode confusing EOBs — the simple way

When you switch to electronic fund transfers and stop receiving paper checks, you can choose to receive an electronic Explanation of Benefits (EOB) instead of paper. And as I’m sure you have experienced with some carriers, we don’t even get the opportunity to choose. Those of us in the healthcare world would like to believe…

How to hire a team like Daenerys Stormborn

How do you win a battle?  As Daenerys Stormborn from Game of Throne knows, it all starts with the right team. It’s the concept of readying the troops.  Banding together a group of soldiers isn’t the hard part.  Getting them passionate and motivated to take action together is. Before you can take the city (or…

How to get (more) things done in your office

It’s a familiar scene.  You’ve just finished a staff meeting and everyone feels great.  You discussed some current challenges and came up with excellent solutions to overcome them. You talked about big picture ideas to grow your practice and the staff seemed really excited about diving into the execution. Everyone’s walking on clouds, thinking about…

How to make a fantastic first impression on every patient

What words would you use to describe the check-in process at your office? Would you say it’s friendly?  Consistent?  Efficient?  Or is it more like messy, jumbled, and chaotic?  Or maybe your check-in process is somewhere in between? The reality for most offices is that they have some check-in procedures in place, but they’re not…

Want to boost patient retention and your bottom line? Try this.

When it comes to decreasing no-shows, streamlining doctors’ schedules, and offering excellent customer service…there’s an app for that. Sending patients text messages with appointment confirmations and reminder is a popular way to keep your schedules accurate while politely reminding patients about upcoming appointments. It’s a solution that may or may not be for your practice,…

Is online registration right for your practice?

We can all remember back to high school physics class — okay, maybe we can’t remember back quite that far — but we at least remember Newton’s third law: every action has an equal and opposite reaction. Newton was referring to forces of motion when he created this law, but I’ve found that it can…

How to Perform Eligibility Checks to Save Time and Money

There’s one question we’re often asked when it comes to eligibility checks: are they really worth it? In a word…       HECK YES. (Okay, two words.)   Eligibility checks confirm what the patient is eligible for when it comes to benefits. They ensure the insurance is active and that the insurance company will be…

The 5 Fields Your Front Desk Absolutely Needs to Check

The first revenue-generating tool in a doctor’s pocket is a great performing front desk. It’s so important to make sure they are effectively capturing data when patients come into your office…but are they capturing the right data? In a perfect world, it would be great to capture every relevant piece of data on our patients.…

Happy Wife, Happy Life-Data Capture is Key

How to Turn Your Data Capture Into a Well-oiled Machine Have you ever heard the expression “happy wife, happy life”? Well I’d like to switch that up. Because for doctors, it’s more like “happy data capture, happy practice.” I’ll admit, it’s not the sexiest of topics…but data capture is such an important piece of the puzzle…

ICD-9 vs. ICD-10

The deadline for ICD-10 is just a few short months away on October 1, 2015. All payers and vendors have ramped up preparations and you should be doing the same to protect your practice from financial loss during the transition. If you are under the impression that ICD-10 is simply a revision or expansion of the current…

Automation Nation! Celebrating the Perks of the E-Healthcare…

As a part of the Affordable Care Act, affectionately referred to as Obamacare, and HIPAA there are Administrative Simplification Compliance Provisions that have revolutionized healthcare. These provisions outline expectations for items such as ICD-10 readiness, improved functionality of electronic eligibility and claims status as well as implementation of standardized Electronic Fund Transfers (EFTs) and Electronic Remittance Advices (ERAs).  As a…

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