How to audit your front desk for efficiency and accuracy

A good front desk is invaluable, no matter what area of medicine you specialize in. The team you have at the desk can keep your practice running smoothly, or it can act as a jackhammer, making the road jagged and bumpy every step of the way. At IPS, when we start working with a practice,…

How to decode confusing EOBs — the simple way

When you switch to electronic fund transfers and stop receiving paper checks, you can choose to receive an electronic Explanation of Benefits (EOB) instead of paper. And as I’m sure you have experienced with some carriers, we don’t even get the opportunity to choose. Those of us in the healthcare world would like to believe…

How EFTs save you time, money, and headaches

Electronic Fund Transfers (EFTs,) also known as ACH or direct deposit, are a great way to save time and money. When a practice uses EFTs, they’re paid faster. Their staff works less on billing.  And there are fewer headaches for everyone involved. So why aren’t more practices using them? Many providers who aren’t using EFTs…

If you want to grow, you need to be tracking these

I’ll be the first to admit it: tracking your numbers is overwhelming. Sure, there are many things you can track, but do you actually need to track all of them? As the owner of your practice, you want to use your time as wisely as possible and only track the numbers that truly matter. Let’s…

How to make a fantastic first impression on every patient

What words would you use to describe the check-in process at your office? Would you say it’s friendly?  Consistent?  Efficient?  Or is it more like messy, jumbled, and chaotic?  Or maybe your check-in process is somewhere in between? The reality for most offices is that they have some check-in procedures in place, but they’re not…

Is online registration right for your practice?

We can all remember back to high school physics class — okay, maybe we can’t remember back quite that far — but we at least remember Newton’s third law: every action has an equal and opposite reaction. Newton was referring to forces of motion when he created this law, but I’ve found that it can…

How to Perform Eligibility Checks to Save Time and Money

There’s one question we’re often asked when it comes to eligibility checks: are they really worth it? In a word…       HECK YES. (Okay, two words.)   Eligibility checks confirm what the patient is eligible for when it comes to benefits. They ensure the insurance is active and that the insurance company will be…

The 5 Fields Your Front Desk Absolutely Needs to Check

The first revenue-generating tool in a doctor’s pocket is a great performing front desk. It’s so important to make sure they are effectively capturing data when patients come into your office…but are they capturing the right data? In a perfect world, it would be great to capture every relevant piece of data on our patients.…

Paper or Plastic? – Your Insurance Payments

The age old question of your friendly neighborhood grocer, “Paper or Plastic?”, is now all the buzz in the world of insurance payments. In recent years, technology has taken healthcare by storm and now insurance payments are at the forefront of the conversation. Now is the time for you to consider the transition to the…

ICD-9 vs. ICD-10

The deadline for ICD-10 is just a few short months away on October 1, 2015. All payers and vendors have ramped up preparations and you should be doing the same to protect your practice from financial loss during the transition. If you are under the impression that ICD-10 is simply a revision or expansion of the current…

Automation Nation! Celebrating the Perks of the E-Healthcare…

As a part of the Affordable Care Act, affectionately referred to as Obamacare, and HIPAA there are Administrative Simplification Compliance Provisions that have revolutionized healthcare. These provisions outline expectations for items such as ICD-10 readiness, improved functionality of electronic eligibility and claims status as well as implementation of standardized Electronic Fund Transfers (EFTs) and Electronic Remittance Advices (ERAs).  As a…

Insurance Credentialing – Overcoming the Paperwork Nightmare

  Insurance credentialing is one of our most frequently requested a la carte services. Often new practitioners come to us with the fear of the unknowns of navigating the insurance world but the desire to enter networks as participating provider. Years ago, the world of insurance credentialing was an absolute paperwork nightmare with countless pages…

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