How to audit your front desk for efficiency and accuracy

A good front desk is invaluable, no matter what area of medicine you specialize in. The team you have at the desk can keep your practice running smoothly, or it can act as a jackhammer, making the road jagged and bumpy every step of the way. At IPS, when we start working with a practice,…

How to hire a team like Daenerys Stormborn

How do you win a battle?  As Daenerys Stormborn from Game of Throne knows, it all starts with the right team. It’s the concept of readying the troops.  Banding together a group of soldiers isn’t the hard part.  Getting them passionate and motivated to take action together is. Before you can take the city (or…

How to get (more) things done in your office

It’s a familiar scene.  You’ve just finished a staff meeting and everyone feels great.  You discussed some current challenges and came up with excellent solutions to overcome them. You talked about big picture ideas to grow your practice and the staff seemed really excited about diving into the execution. Everyone’s walking on clouds, thinking about…

How to make a fantastic first impression on every patient

What words would you use to describe the check-in process at your office? Would you say it’s friendly?  Consistent?  Efficient?  Or is it more like messy, jumbled, and chaotic?  Or maybe your check-in process is somewhere in between? The reality for most offices is that they have some check-in procedures in place, but they’re not…

Want to boost patient retention and your bottom line? Try this.

When it comes to decreasing no-shows, streamlining doctors’ schedules, and offering excellent customer service…there’s an app for that. Sending patients text messages with appointment confirmations and reminder is a popular way to keep your schedules accurate while politely reminding patients about upcoming appointments. It’s a solution that may or may not be for your practice,…

The 5 Fields Your Front Desk Absolutely Needs to Check

The first revenue-generating tool in a doctor’s pocket is a great performing front desk. It’s so important to make sure they are effectively capturing data when patients come into your office…but are they capturing the right data? In a perfect world, it would be great to capture every relevant piece of data on our patients.…

Happy Wife, Happy Life-Data Capture is Key

How to Turn Your Data Capture Into a Well-oiled Machine Have you ever heard the expression “happy wife, happy life”? Well I’d like to switch that up. Because for doctors, it’s more like “happy data capture, happy practice.” I’ll admit, it’s not the sexiest of topics…but data capture is such an important piece of the puzzle…

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