How to empower your team to succeed with this 3-step system

Imagine with me for a minute. You’re a zookeeper and you’re given the challenge of moving Peanut, the biggest, crankiest elephant, to her new pen. You pull on your leather gloves, step into Peanut’s enclosure, and the leash to her harness. And you start to pull. You pull and you pull with all your might…and…

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