What’s the story with my exam denials?

The automatic appending of Modifier -25 on Evaluation & Management (E&M) services has been a concern of insurance payers for quite some time. In years past, we were able to simply append a -25 modifier to communicate that additional service beyond the usual pre-and post-service work associated with the primary service.In recent reports, the Office…

How to make a fantastic first impression on every patient

What words would you use to describe the check-in process at your office? Would you say it’s friendly?  Consistent?  Efficient?  Or is it more like messy, jumbled, and chaotic?  Or maybe your check-in process is somewhere in between? The reality for most offices is that they have some check-in procedures in place, but they’re not…

Is online registration right for your practice?

We can all remember back to high school physics class — okay, maybe we can’t remember back quite that far — but we at least remember Newton’s third law: every action has an equal and opposite reaction. Newton was referring to forces of motion when he created this law, but I’ve found that it can…

How to Perform Eligibility Checks to Save Time and Money

There’s one question we’re often asked when it comes to eligibility checks: are they really worth it? In a word…       HECK YES. (Okay, two words.)   Eligibility checks confirm what the patient is eligible for when it comes to benefits. They ensure the insurance is active and that the insurance company will be…

The 5 Fields Your Front Desk Absolutely Needs to Check

The first revenue-generating tool in a doctor’s pocket is a great performing front desk. It’s so important to make sure they are effectively capturing data when patients come into your office…but are they capturing the right data? In a perfect world, it would be great to capture every relevant piece of data on our patients.…

ICD-9 vs. ICD-10

The deadline for ICD-10 is just a few short months away on October 1, 2015. All payers and vendors have ramped up preparations and you should be doing the same to protect your practice from financial loss during the transition. If you are under the impression that ICD-10 is simply a revision or expansion of the current…

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