A good front desk is invaluable, no matter what area of medicine you specialize in. The team you have at the desk can keep your practice running smoothly, or it can act as a jackhammer, making the road jagged and bumpy every step of the way. At IPS, when we start working with a practice,…
If you want to grow, you need to be tracking these
July 13, 2016 By Leave a Comment
I’ll be the first to admit it: tracking your numbers is overwhelming. Sure, there are many things you can track, but do you actually need to track all of them? As the owner of your practice, you want to use your time as wisely as possible and only track the numbers that truly matter. Let’s…
How to hire a team like Daenerys Stormborn
July 6, 2016 By Leave a Comment
How do you win a battle? As Daenerys Stormborn from Game of Thrones knows, it all starts with the right team. It’s the concept of readying the troops. Banding together a group of soldiers isn’t the hard part. Getting them passionate and motivated to take action together is. Before you can take the city (or…
How to get (more) things done in your office
June 29, 2016 By Leave a Comment
It’s a familiar scene. You’ve just finished a staff meeting and everyone feels great. You discussed some current challenges and came up with excellent solutions to overcome them. You talked about big picture ideas to grow your practice and the staff seemed really excited about diving into the execution. Everyone’s walking on clouds, thinking about…
How to make a fantastic first impression on every patient
June 22, 2016 By Leave a Comment
What words would you use to describe the check-in process at your office? Would you say it’s friendly? Consistent? Efficient? Or is it more like messy, jumbled, and chaotic? Or maybe your check-in process is somewhere in between? The reality for most offices is that they have some check-in procedures in place, but they’re not…
Want to boost patient retention and your bottom line? Try this.
June 15, 2016 By Leave a Comment
When it comes to decreasing no-shows, streamlining doctors’ schedules, and offering excellent customer service…there’s an app for that. Sending patients text messages with appointment confirmations and reminder is a popular way to keep your schedules accurate while politely reminding patients about upcoming appointments. It’s a solution that may or may not be for your practice,…
Is online registration right for your practice?
June 8, 2016 By Leave a Comment
We can all remember back to high school physics class — okay, maybe we can’t remember back quite that far — but we at least remember Newton’s third law: every action has an equal and opposite reaction. Newton was referring to forces of motion when he created this law, but I’ve found that it can…
How to Perform Eligibility Checks to Save Time and Money
May 31, 2016 By Leave a Comment
There’s one question we’re often asked when it comes to eligibility checks: are they really worth it? In a word… HECK YES. (Okay, two words.) Eligibility checks confirm what the patient is eligible for when it comes to benefits. They ensure the insurance is active and that the insurance company will be…
The 5 Fields Your Front Desk Absolutely Needs to Check
May 19, 2016 By Leave a Comment
The first revenue-generating tool in a doctor’s pocket is a great performing front desk. It’s so important to make sure they are effectively capturing data when patients come into your office…but are they capturing the right data? In a perfect world, it would be great to capture every relevant piece of data on our patients.…
Happy Wife, Happy Life-Data Capture is Key
May 11, 2016 By Leave a Comment
How to Turn Your Data Capture Into a Well-oiled Machine Have you ever heard the expression “happy wife, happy life”? Well I’d like to switch that up. Because for doctors, it’s more like “happy data capture, happy practice.” I’ll admit, it’s not the sexiest of topics…but data capture is such an important piece of the puzzle…
